Fresh Casino has a first-class support team that offers assistance to both newcomers and professional gamblers. On this page, we’ve collected the most popular questions regarding the gambling platform and answers to them!
In case you encounter any issues when signing up, here are the main questions about account registration and management.
Unfortunately, no. So double-check whether the email you use when registering is correct, keeping in mind that you won’t be able to modify it. And do not forget that according to the company’s rules and policies you can’t have more than one gaming account at Fresh Casino.
Make sure that your spam folder does not include the confirmation letter and that the address you provided is correct. Finally, adding the brand’s email to your contact list is the best way to ensure prompt delivery of future service messages.
Only the profile’s owner can use it. It is strictly prohibited to give third parties, especially children, access to your account.
Below you will find answers to banking-related questions, including the withdrawal process and Fresh Casino transaction time limits.
Click on the “Deposit” button located in the top right corner of the website and activate the “Withdrawal” tab. Click “Withdraw” after choosing the preferred transfer method and entering the desired payout amount. Please be aware that only verified users are eligible for withdrawals.
The administration considers each request for transactions in another currency on a case-by-case basis. Just get in touch with the support department to submit a request.
The project’s managers process all withdrawal requests in less than 24 hours. It may take up to 5 business days for the funds to arrive, depending on the payment method and bank you have selected.
For any transactions on the Fresh Casino website, clients can use only personal payment accounts that are registered in their names. Violation of this rule may result in forfeiture of all prizes and profile blocking.
In case you have any gambling or betting-related questions, you may find answers to them below.
Regardless of how long the game session lasts or how the placed wagers stack up, bonus rounds are available for purchase in Bonus Buy games. You can skip ahead to the model’s most thrilling parts by purchasing some extra boosters. In addition, the high RTP levels of most models increase your chances of winning big.
Your most recent gaming round can remain incomplete if the game freezes while you are still in it. However, since most games are played on Fresh Casino servers, which run 24/7, winnings will be credited to your balance.
In these games, you can only place real-money wagers. In other words, titles from this section do not offer sessions in Demo mode.
Since the resource offers a variety of promotions, you may come across some problems with claiming and wagering them. The answers below will help you figure them out.
Before transferring the player’s bonus and potential winnings to his cash account, it is necessary to rollover the received promotional cash/spins the specified number of times in one of the project’s games.
The project’s bonus is an extra sum of money to play with or exclusive Fresh Casino gambling tokens (like free spins) that are available to all registered users. Remember that earnings obtained with the help of bonus funds can only be withdrawn if the wagering conditions are met.
All slot machines, with the exception of real money and jackpot games, accept bonus wagers. Only 5% of the bets placed count toward the wagering requirement if you use free funds in table games, roulette wheels, and live casino games.
On your personal profile page (“Balance” tab), you can monitor the wagering progress.
Fresh Casino’s main priority is to provide safe and fair gambling, creating a comfortable environment for players. These are the main questions regarding responsible gambling and user safety:
Send a request to [email protected] if you want to erase your username and password and close your account.
Click on the coat of arms symbol at the bottom of the page to find more info about the brand’s license and its status.
Only unique models created by the best game developers are available on the Fresh Casino website, which holds a license from an international gaming regulator.