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Fresh Casino FAQ

Fresh Casino has a first-class support team that offers assistance to both newcomers and professional gamblers. On this page, we’ve collected the most popular questions regarding the gambling platform and answers to them!

Fresh casino Australia - faq

Registration and Account

In case you encounter any issues when signing up, here are the main questions about account registration and management.

Can I change the entered email address after registration?

Unfortunately, no. So double-check whether the email you use when registering is correct, keeping in mind that you won’t be able to modify it. And do not forget that according to the company’s rules and policies you can’t have more than one gaming account at Fresh Casino.

There is no confirmation message on my email. What should I do?

Make sure that your spam folder does not include the confirmation letter and that the address you provided is correct. Finally, adding the brand’s email to your contact list is the best way to ensure prompt delivery of future service messages.

Can I use someone else’s account to play?

Only the profile’s owner can use it. It is strictly prohibited to give third parties, especially children, access to your account.

Deposits & withdrawals

Below you will find answers to banking-related questions, including the withdrawal process and Fresh Casino transaction time limits.

How can I take money out of my gaming account?

Click on the “Deposit” button located in the top right corner of the website and activate the “Withdrawal” tab. Click “Withdraw” after choosing the preferred transfer method and entering the desired payout amount. Please be aware that only verified users are eligible for withdrawals.

Can I receive payments in a different currency?

The administration considers each request for transactions in another currency on a case-by-case basis. Just get in touch with the support department to submit a request.

How long does it take to make a withdrawal?

The project’s managers process all withdrawal requests in less than 24 hours. It may take up to 5 business days for the funds to arrive, depending on the payment method and bank you have selected.

Can I withdraw money to someone else’s card?

For any transactions on the Fresh Casino website, clients can use only personal payment accounts that are registered in their names. Violation of this rule may result in forfeiture of all prizes and profile blocking.


In case you have any gambling or betting-related questions, you may find answers to them below.

Why should I purchase extra rounds in the Bonus Buy section?

Regardless of how long the game session lasts or how the placed wagers stack up, bonus rounds are available for purchase in Bonus Buy games. You can skip ahead to the model’s most thrilling parts by purchasing some extra boosters. In addition, the high RTP levels of most models increase your chances of winning big.

If the game I’m playing freezes mid-round, what happens?

Your most recent gaming round can remain incomplete if the game freezes while you are still in it. However, since most games are played on Fresh Casino servers, which run 24/7, winnings will be credited to your balance.

What does the “Real Money” (RM) symbol on the slot machine mean?

In these games, you can only place real-money wagers. In other words, titles from this section do not offer sessions in Demo mode.


Since the resource offers a variety of promotions, you may come across some problems with claiming and wagering them. The answers below will help you figure them out.

How can I “wager a bonus” and what does it mean?

Before transferring the player’s bonus and potential winnings to his cash account, it is necessary to rollover the received promotional cash/spins the specified number of times in one of the project’s games.

What are bonuses?

The project’s bonus is an extra sum of money to play with or exclusive Fresh Casino gambling tokens (like free spins) that are available to all registered users. Remember that earnings obtained with the help of bonus funds can only be withdrawn if the wagering conditions are met.

Where can I place my bonus wagers?

All slot machines, with the exception of real money and jackpot games, accept bonus wagers. Only 5% of the bets placed count toward the wagering requirement if you use free funds in table games, roulette wheels, and live casino games.

How can I monitor the wagers I make with my bonuses?

On your personal profile page (“Balance” tab), you can monitor the wagering progress.

Safety and responsible gaming

Fresh Casino’s main priority is to provide safe and fair gambling, creating a comfortable environment for players. These are the main questions regarding responsible gambling and user safety:

How can I delete my account?

Send a request to [email protected] if you want to erase your username and password and close your account.

How can I verify the website’s license?

Click on the coat of arms symbol at the bottom of the page to find more info about the brand’s license and its status.

How do I know that the games on offer are impartial?

Only unique models created by the best game developers are available on the Fresh Casino website, which holds a license from an international gaming regulator.